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American Airlines Just Proved Customer Service is Dead

Friendly people Problem Solvers Works well under pressure All of these words describe the employees at American Airlines I encountered at the St. Maarten airport. Bottle-Neck Inefficient Lack of Resources All of these words describe American Airlines processes, procedures, and customer service. We just flew in from St. Maarten.  All planes leave the island at […]

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#RunWithTheMarines

Pumped! Fired up! That was my reaction when I found out I was chosen to run the 42nd Marine Corp Marathon in Washington D.C. this fall. I will be joining runners from all 50 states and 50 different countries. Additionally, the MCM is ranked as one of the largest marathons in the US and the […]

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