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Day 1 Review: Forum 2017 Conference, Presented by The Financial Brand

I’ve been reading The Financial Brand for years. The insights they provide are some of the best in the financial institution industry. Many companies are out there that provide data and consulting to their audience, but the Financial brand uses a forward-thinking, common sense approach to conducting business as a bank or credit union. This […]

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American Airlines Just Proved Customer Service is Dead

Friendly people Problem Solvers Works well under pressure All of these words describe the employees at American Airlines I encountered at the St. Maarten airport. Bottle-Neck Inefficient Lack of Resources All of these words describe American Airlines processes, procedures, and customer service. We just flew in from St. Maarten.  All planes leave the island at […]

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