The highlight of Day 2 of Forum 2017 kicked off with an engaging speech from Eric Ryan, the co-founder of Method, a soap company. As strange as it sounds to have a soap company founder speaking at a financial conference, which Eric addressed early on in his speech, his message was spot on and was […]Read More Financial Brand Forum 2017: What Does A Soap Company Have To Do With Banking?
I’ve been reading The Financial Brand for years. The insights they provide are some of the best in the financial institution industry. Many companies are out there that provide data and consulting to their audience, but the Financial brand uses a forward-thinking, common sense approach to conducting business as a bank or credit union. This […]Read More Day 1 Review: Forum 2017 Conference, Presented by The Financial Brand
Friendly people Problem Solvers Works well under pressure All of these words describe the employees at American Airlines I encountered at the St. Maarten airport. Bottle-Neck Inefficient Lack of Resources All of these words describe American Airlines processes, procedures, and customer service. We just flew in from St. Maarten. All planes leave the island at […]Read More American Airlines Just Proved Customer Service is Dead